Frequently Asked Questions (FAQ)

Here at Outdoor Research, we strive to provide our customers with the best experience possible. Below are answers to some of the most frequently asked questions. If you don’t find the information you’re looking for, feel free to contact us directly!

1. What types of jackets do you offer?

We offer a wide range of jackets, including:

• Outdoor Jackets – Ideal for hiking, camping, and other outdoor adventures.
• Casual Jackets – Perfect for everyday wear, providing comfort and style.
• Sport Jackets – Designed for active lifestyles, offering flexibility and performance.
• Work Jackets – Durable and functional, perfect for tough work environments.
• Formal Jackets – Stylish jackets for professional settings and events.
• Denim, Bomber, and Leather Jackets – Trendy options for fashion-forward individuals.

2. How can I place an order?

Simply browse our collection on our website, add your preferred jackets to your cart, and proceed to checkout. You’ll be able to securely enter your shipping and payment information. Once your order is confirmed, you’ll receive an email with your order details.

3. Do you ship internationally?

Currently, we only offer shipping within the United States. However, we are working on expanding our shipping options in the future.

4. What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your jacket, you may return or exchange it within 30 days of receipt. The item must be in its original condition with tags attached. For detailed instructions on returns and exchanges, please visit our Return Policy page.

5. How do I care for my jacket?

Each jacket is made from high-quality materials, and we recommend following the care instructions on the label. Generally, jackets should be machine washed on a gentle cycle or dry cleaned, especially for leather or formal styles. Be sure to remove any stains promptly and store your jackets in a cool, dry place when not in use.

6. Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress and estimated delivery date.

7. Do you offer gift cards?

Currently, we do not offer gift cards, but we’re considering introducing them in the future. Stay tuned for updates on our website!

8. How can I contact customer service?

If you have any questions or need assistance, feel free to contact us by email at info@outdoorrseearch.my or call us at +1 (918) 759-6341. Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM PST.

9. Are there any promotions or discounts?

We periodically offer discounts and promotions. Make sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers and sales events.

If you have any other questions or concerns, please don’t hesitate to get in touch with us. We’re here to help!