Return Policy

At Outdoor Research, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jacket, we offer a straightforward return and exchange process to ensure your complete satisfaction.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unworn, and unwashed.
• All tags must be attached to the product.
• The return must be made within 30 days of the date of receipt.
• The item must be purchased directly from our website at outdoorrseearch.my.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Items marked as Final Sale or Clearance.
• Custom or personalized items (such as embroidered jackets or special order items).
• Gift cards.

3. Return Process

If you would like to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@outdoorrseearch.my or call +1 (918) 759-6341 to request a return authorization. Please include your order number and the reason for your return.
2. Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and instructions on how to return your item.
3. Ship the Item: Pack the item securely in its original packaging (if possible) and include the RA number on the package. Return shipping is the responsibility of the customer, unless the item was defective or incorrectly shipped.

4. Refunds & Processing

• Once we receive and inspect your returned item, we will process your refund to the original payment method used at the time of purchase.
• Refunds will be processed within 5-7 business days after we receive the item, but please note that it may take up to 10 business days for the refund to appear in your account.
• Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend placing a new order through our website. You can return the original item using the return process and receive a refund for the returned item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@outdoorrseearch.my. We will provide instructions for returning the damaged item and offer a replacement or full refund at no additional cost to you.

7. Return Shipping Costs

• Domestic Returns: Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items.
• International Returns: We currently only offer returns within the United States. International returns are not accepted at this time.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us at:

• Email: info@outdoorrseearch.my
• Phone: +1 (918) 759-6341
• Address: 268 Manning Drive, El Dorado Hills, CA 95762, USA

We appreciate your business and aim to make your shopping experience as smooth as possible. Thank you for choosing Outdoor Research!