Shipping Policy

At Outdoor Research, we strive to deliver your purchases in the fastest, most reliable manner possible. Below are the details of our shipping process, rates, and estimated delivery times.

1. Shipping Locations

We currently offer shipping within the United States only. We are working on expanding our international shipping options in the future.

2. Processing Time

• All orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Once your order is processed, you will receive an email notification with your tracking number.
• Orders placed after 3:00 PM PST or on weekends will be processed the following business day.

3. Shipping Methods & Delivery Times

We offer various shipping methods to fit your needs:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Next-day delivery (available on weekdays only).

Please note that delivery times may vary depending on your location, weather conditions, and the shipping carrier.

4. Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and the delivery location. You will be able to review your shipping costs before completing your purchase.

• Standard Shipping: Generally ranges from $5 – $10 depending on the size and weight of the package.
• Expedited Shipping: Typically $15 – $25.
• Overnight Shipping: Generally $30 – $50.

Free Shipping is available on orders over $50 (excluding taxes and other fees) within the continental U.S.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order status on the carrier’s website using this tracking number.

6. Shipping Delays

While we strive to fulfill orders promptly, please be aware that shipping times may be affected by factors beyond our control, including:

• Weather-related delays
• High-volume periods (such as holidays)
• Shipping carrier delays

We encourage you to allow extra time for deliveries during peak seasons.

7. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen once they have been delivered. However, we recommend you contact the shipping carrier to report any lost or stolen packages. If you need assistance, please contact us at info@outdoorrseearch.my, and we will help guide you through the process.

8. Address Accuracy

Please ensure that all address details are accurate at the time of checkout. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address information. If you realize there is an issue with your shipping address after placing the order, please contact us immediately to update it before the package is shipped.

9. International Shipping

Currently, we do not offer international shipping. We are exploring options to ship internationally in the future. Please sign up for our newsletter or follow us on social media for updates on when this service becomes available.

10. Contact Us

If you have any questions about your shipping options, tracking, or need assistance with your order, please contact us:

• Email: info@outdoorrseearch.my
• Phone: +1 (918) 759-6341
• Address: 268 Manning Drive, El Dorado Hills, CA 95762, USA

We appreciate your business and are committed to delivering your orders quickly and efficiently. Thank you for choosing Outdoor Research!